Last Updated: May 24, 2026
At AgraJaipurCab.com, we strive to provide exceptional and reliable transport experiences. We understand that travel plans can shift unexpectedly. This Refund and Cancellation Policy outlines the rules, timelines, and procedures regarding booking cancellations and processing refunds.
1. Cancellation Timelines & Fees
Booking fees or advance token amounts are subject to specific deductions based on how early the cancellation request is formally made prior to the scheduled pickup time:
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Cancellations 48 hours or more before pickup: 100% of the advance amount will be refunded to the customer (minus minor payment gateway transactional processing fees, if applicable).
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Cancellations between 24 and 48 hours before pickup: 50% of the advance booking amount will be retained as a cancellation charge, and the remaining 50% will be refunded.
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Cancellations less than 24 hours before pickup / No-Show: The advance token or booking amount is 100% non-refundable and will be forfeited to cover vehicle holding costs and driver scheduling.
2. Vehicle Availability & Service Cancellations by Us
In exceptionally rare instances where AgraJaipurCab.com is forced to cancel a booking due to mechanical breakdowns, extreme weather warnings, or unforeseen operational emergencies:
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We will make every effort to arrange an equivalent alternate vehicle or route upgrade.
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If a substitute vehicle cannot be arranged to your satisfaction, a 100% immediate refund of the advance payment will be processed without any deductions.
3. Mid-Trip Changes & Early Terminations
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Once the journey has commenced, if a customer decides to cut their trip short or alter the pre-booked itinerary due to personal reasons, no refunds or partial adjustments will be issued for the unutilized kilometers or days.
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Any major route extensions requested mid-trip will be billed dynamically based on standard running rates.
4. How to Request a Cancellation or Refund
To formally request a cancellation, please contact our customer support team as early as possible via our registered communication channels:
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Email: Send your booking reference details to hello@agrajaipurcab.com
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Phone/WhatsApp: Connect directly with Mr. Anuj Chahar at +91 84454 18623
Please note that a cancellation is officially logged only after our team confirms the receipt of your cancellation request.
5. Refund Processing Timeline
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Once a refund is approved by our management, the amount will be credited back through the original payment mode used during booking (e.g., Bank Transfer, UPI, or Payment Gateway).
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Approved refunds typically take 5 to 7 business days to reflect in your account, depending on bank processing cycles.
